Privacy Statement
This privacy notice tells you about the information we collect from you when you purchase one or more of our products via our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data. Abbey Lakes are committed to safeguarding the privacy of all of our customer. On the 25th May 2018 the General Data Protection Regulation, known as GDPR, comes into effect. GDPR imposes additional obligations on organisations and gives you extra rights around how your data is used. We want you to know that Abbey Lakes respects the information we hold on you and that we take the security of your information very seriously.
Who are we?
We are ECAC- Abbey Lakes. Our address is Abbey Lakes, Chemin de l'Abbaye, 60126, Longueil-Sainte-Marie, France. You can contact us by post at the above address, by email at info@abbeylake.com or by telephone on 0033 344 380 866. We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.
What personal data do we collect?
When you purchase from us online we request the following information from you via the online application forms on our website:
- Name
- Contact Number
- Date of Birth
Why do we collect this information?
We will use your information to book a holiday at Abbey Lakes. We will also send you a receipt via email and we may use your telephone number to contact you regarding your booking. We require this information in order to process your booking and fulfil our contract with you.
What do we do with your information?
All the information we collect from you is stored in the UK and processed in France. The bookings database containing all booking information collected from the online booking form is stored and remotely backed-up on a secure web server in a Data Centre managed and owned by the UK web hosting company IONOS Cloud Ltd.
Your payment details are passed to a third-party payment processor Crédit Agricole CIB. NO payment details are ever stored by us. We use Crédit Agricole CIB to provide us with a secure debit and credit card payment processing service. If you choose to pay by this method online via our website, your card details, name, address, IP address, and email will be transmitted to Crédit Agricole CIB securely for the processing of payment and for fraud prevention. Crédit Agricole CIB will not store your card details.
We work with businesses who manage and support our website and as such, they have access to the information that we request from you in order to process your booking.
In rare cases we may disclose information to third parties where a legal obligation, or similar order is enforced upon us. Abbey Lakes do not share data with any third parties other than those specifically mentioned above.
We will always take all necessary steps to ensure that your data is treated securely and in accordance with this privacy policy.
How long do we keep your information for?
We keep your information on file unless a request is made to us to delete it. We do this so you can log in to book holidays in the future.
Your rights over your information
By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate.
- Easily access their data. All customers are granted access to their 'Abbey Lakes Customer Account' area of the website and are able to view and maintain the information we hold on file for them at any time.
- Have data rectified upon request. All customers have the right to change their details and can do so themselves via the 'Abbey Lakes Customer Account' of the website, or by emailing us or by putting it in writing to us.
- Have their data removed. Customers have the right to request removal from our database at anytime. Requests must be made by email to us or in writing to us.
The Use of Cookies
Cookies are small text files that are stored on your browser or the hard drive of your computer or other device when you visit the Site. This allows the Site to recognise you as a user either for the duration of your visit or for repeat visits. They are not harmful and do not contain any information such as your home address, date of birth or credit card details.
When you visit our website you will be informed that we use cookies on our website and will see a link to the cookie policy. If you continue to use this site without disabling cookies we will take that as your consent for us to place cookies on your computer. Please remember if you do disable cookies then some parts of our website may not work properly.
Giving your consent
The GDPR legislation requires that all users actively give consent to Abbey Lakes requesting, storing and using their data as set out in this policy.
The information we request (as detailed in this policy) is deemed necessary by Abbey Lakes as without the information we request, we are unable to make a holiday booking.
Changes to this privacy policy
We may change this policy from time to time. You should check this policy occasionally to ensure that you are aware of the most recent version that will apply each time you access the website.
This policy was last updated on 2nd December 2021.
Your right to complain
If you have a complaint about our use of your information, you can contact the Information Commissioner’s Office via their website at www.ico.org or write to them at:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF